We're happy to report this issue has been resolved. Thank you for your patience as our developers worked diligently to get this resolved. Even though we don't anticipate it, please let us know if you experience any issues.
Posted Aug 19, 2020 - 08:40 EDT
Monitoring
We're happy to report we are accepting premium subscriptions again! If you had trouble subscribing or upgrading that has now been resolved. Emails are also back on track. Users will start receiving weekly report emails shortly. We will continue to monitor things for the next 24 hours before marking the issue resolved. If you run into any issues during that time please reach out to support@rescuetime.com so we can investigate. Thank you for your continued patience and support while we resolved these issues.
Posted Aug 17, 2020 - 21:18 EDT
Update
Due to situations outside of our control, users will not be receiving a weekly email report this week. We do understand and apologize for the inconvenience. Even though the weekly email report will not be automatically sent this week, rest assure once things are up and running you will be able to export a report from your account manually. Thank you for your continued patience as we work towards a solution. We will continue to keep you updated.
Posted Aug 16, 2020 - 01:22 EDT
Update
Quick update! We are still working hard to resolve these issues. We are temporarily not accepting new premium signups. We apologize for the inconvenience. As we are continuing our investigation our emails are currently paused, so if you have not received expected emails from the site, know we are aware and are working towards a resolution. We appreciate your patience as our developers working to get systems running 100%.
Posted Aug 14, 2020 - 21:32 EDT
Identified
Despite our efforts, we are still having unresolved issues with our billing, for now, our billing page is disabled, and this will possibly prevent processing upgrades and payments at this time.
Posted Aug 14, 2020 - 13:09 EDT
Monitoring
Thank- you for your patience! A fix has been implemented and we re-enabling on a rolling basis, we are currently monitoring the results.
Posted Aug 14, 2020 - 12:10 EDT
Identified
Currently, we are having a problem with our billing provider and it could influence the billing page, and prevents processing upgrades and payments at this time. This billing issue has also caused some of our users to receive a server error on their account. Our developers are currently investigating they believe they have identified the issue and are working on a fix. We don’t have an estimated timeline just yet, but we will keep you updated.